TAM Carehomes Ltd understands that your privacy is important to you and that you care about how yourpersonal data is used. We respect and value the privacy of all our customers and will only collect and usepersonal data in ways that are described here, and in a way that is consistent with our obligations and your rightsunder the law.
1. Information About Us
TAM Carehomes Ltd (‘we’ or ‘us’) is registered with the Information Commissioner’s Office and regulated by the Care Quality Commission (CQC) and are committed to protecting and respecting your privacy.We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it containsimportant information on the personal information we will collect about you, what we do with your information, and who your information might be shared with.
TAM Carehomes Ltd is a company incorporated in England and Wales under company number 07871482 and its registered office is at 147A Melrose Avenue, London NW2 4NA.TAM Carehomes Ltd is a 'data controller' for the purposes of the applicable data protection law in the UK, which means we are responsible for, and control the processing of, any personal information we collect from you.
2. What Does This Notice Cover?
This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables for you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Notice should tellyou everything you need to know, but you can always contact us to find out more or to ask any questionsusing the details in Part 12.
- The right to access the personal data we hold about you. Part 11 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate orincomplete.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of yourpersonal data that we have. Please contact us using the details in Part 12 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly,we are using it under legal obligation or for the performance of a contract, and that data isprocessed using automated means, you can ask us for a copy of that personal data to re-usewith another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal datain this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
In some instances, if you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Carehome Manager, and if you are not satisfied the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
- basic personal information, including name and address, date of birth and contact details;
- financial information, including account and transactional information and history;
- information about you and your family (such as dependents, marital status, next of kin andcontact details);
- Information about your preferences and interests;
- visual images (such as copies of passports);
- details of any services you have received from us;
- information we receive from other sources, such as government departments and healthcareproviders;
- our correspondence and communications with you;
Service Users – as a care provider, we must collect some personal information on our service users, including personal health information, which is essential to our being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies.
Employees and workers – the service operates a recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, as with service users’ information, securely kept, retained and disposed of in line with the GDPR. All employees are aware of their right to access any information about them.
Third parties – all personal data obtained about others associated with the delivery of the primary care service, including contractors and suppliers will be protected in the same way as information on service users and employees.
Sometimes your personal data is obtained from the following third parties (depending on your relationship with us):
- HMRC, DWP and other government departments;
- NHS, CQC and healthcare providers;
- local authorities;
- emergency services;
We may also process certain sensitive categories of information for specific and limited purposes, such asmaking our services accessible to service users. We will only process special categories of information where we are lawfully permitted to do so. This may include:
- information about racial or ethnic origin, religious, political or philosophical beliefs;
- physical or psychological health details or medical conditions;
6. How we collect information
The bulk of service user, employees and third parties’ personal data is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, e.g. when contacting the carehome through its website.
With service users, we might continue to build on the information provided through consultations and in the process of agreeing care.
With employees, personal data is obtained directly and in agreement with the employee through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we ask applicants to obtain all the information needed for us to decide to offer employment to them.All personal data obtained to meet our regulatory requirements will always be treated in line with our legal obligations and to fulfil contractual, data protection and confidentiality policies.
7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This is because the data isnecessary for our performance of a contract with you, or because there is a legal obligation on us for the use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may therefore be used for any of the following purposes:
- providing and managing your account;
- supplying our services to you. Your personal details are required in order for us to enter into acontract with you;
- personalising and tailoring our services to your needs;
- communicating with you. This may include responding to emails or calls from you;
- supplying you with information by email AND/OR post that you have opted-in to (you mayunsubscribe or opt-out at any time by contacting us);
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
8. How Long Will You Keep My Personal Data?
Personal data that becomes inactive for any reason is kept securely only for as long as it is needed, before being safely disposed of.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- basic information – 10 years. We may anonymise or pseudonymise the personal data so that itcan no longer be associated with you, in which case we may use it without further notice toyou;
- financial information – 6 years;
- medical information – 3 years from discharge;
- sensitive information – 3 years from discharge;
9. How and Where Do You Store or Transfer My Personal Data?
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- necessary technical measures to ensure personal data is protected;
- data is not processed for any purpose other than as agreed upon in our terms and conditions;
- protect your data from loss;
Our website and computers are regularly checked to ensure they meet all privacy standards, are protected through strong passwords and comply with our general data protection security and protection policies.
10. Do You Share My Personal Data?
We only share the personal data of service users, employees and others with on a “need to know” basis,observing strict protocols in doing so. Most information sharing of service users’ information is with otherprofessionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, e.g. when providing a reference.In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
11. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
12. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Frut Mary Haworth):
Telephone number: 01202 423050;
Postal Address: Dalvey House, 35 Belle Vue Road, Bournemouth, BH6 3DD.
13. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.